Clarion Housing
Clarion Housing is the UK’s largest housing association in the UK with a large proportion of vulnerable and non-digital-native customers. Our task was a full transformation project to deliver a new platform that increased digital reach without exclusion.
Digital Strategy
We have worked with them to develop a digital strategy which sees roll-out of digital services across the group in accordance with creating a three-year delivery plan. The strategy focuses on the following areas identified as key to the ongoing customer needs and digital transformation of the business to meet those
Clarion Design System
Experience design for a new responsive website serving housing association customers across the UK. With an emphasis on the home, customers are able to manage their bills, report repairs and find a wide range of help and guidance.
*work led while I was the co-founder and Managing Director of Splendid Unlimited (no longer an active company)