Working with the founder, the digital product team and care experts, we were able to identify opportunities within the sector to radically change the way in-home social care is provided. People are the heart of the business – the patients, their families and the carers – technology is the enabler to deliver a best in class digital product.

We identified the following:

• Reporting was paper based and often undertaken at the end of the day leading to mistakes

• Reporting was taking time away from caring and adding to overtime bills

• The speed of reporting was too slow – taking weeks to report on a visit

• Visit location information and care plans were not centralised

• Communication between carers and the families was not possible

• Report data was not unified and couldn’t identify a decline in patient health

• There is a lack of trained carers in the UK

The resulting strategy defined a clear route forward, including:

• Design & build of a new carer/family app which enables direct reporting and communications between family and carer, and business and carer, directly and real-time

• The carer app shows the schedule for the day, care packages and allows dyanmic reporting

• The carers were managed by AI that enabled efficcient management of routes and visits

• A web platform enabling Cera to identify, employ and train 10,000 new carers in the UK, fully digitally with CBS checks etc, during lock-down (in colllaberation with Governemnt and the NHS)

• 60,000 home visits a day enabled by the digital platform

• Up to 70% reduction of hospital visits with dynamic care packages based on real-time data

• Multiple award winning and now one of Europes fastest growing healthtech start-ups

*work led while I was the co-founder and Managing Director of Splendid Unlimited (no longer an active company)